GoToAssist, now RescueAssist is a cloud-based remote support service created to target customer support teams and IT support organizations. Headquartered in Boston, Massachusetts, the company allows its users to control and access remote computers and Internet-connected devices to offer technical support.
Companies can easily use GoToAssist services to organize online support sessions with their customers.
In this guide, we’ll show you how to get started and use support sessions online with GoToAssist.
How to use your online support session at GoToAssist
Below are a few simple steps that you need to follow to have an online support session at GoToAssist:
Step 1: Go to the official site of GoToAssist support session at fastsupport.gotoassist.com
Step 2: Enter your name in the box.
Step 3: Enter the support key that you get from the technician.
Step 4: Click on “Continue”.
Step 5: Follow the instructions and download GoTo Opener.
Step 6: Now you are connected and can participate in the support session.
Important things that you need to know
Below are a few important things that you should keep in mind when using the services of GoToAssist:
– GoToAssist is a cloud-based platform that enables you to connect to the mobile device or desktop computer of a customer to provide real-time support anywhere, anytime.
– You have to download and install a desktop app package before enjoying the benefits of GoToAssist.
– During support sessions, there are a few tools and features that are available to both customers and agents to maximize the experience. These include screen sharing, drawing tools, file transfer, chat, and more.
– The current billing price for GoToAssist is $55 per agent per month if billed annually or $69 per agent per month if billed monthly.
– You can choose to include a mobile add-on with $20 per agent each month. Support includes device info, remote control, mobile chat, and camera share.
List of relevant links
Support Center: support.logmeininc.com/gotoassist-remote-support
If you have any questions about your support session process, then you can go to the support center. Here you can find a lot of questions and answers that provide important information about some features at GoToAssist.
Contact Service: get.gotoassist.com/contact-sales
Contact Number: 1-855-263-2838
If you want to contact a GoToAssist employee, then go to the website. Just fill out the contact form and click on “Send”. You will get your answer after a few hours or days from a specialist of GoToAssist. Also, you can choose to make a direct call to meet a representative.